Custom workflow apps for field service teams. Build without developers — deploy in days.
Integration
ServiceNow is the enterprise ITSM platform. Connecting Zipflow with ServiceNow bridges field operations and IT service management — so incidents found in the field automatically create ServiceNow tickets, and asset data stays in sync across both platforms.
Request a DemoWhen a Zipflow inspection flags a critical failure, the integration automatically creates a ServiceNow incident with full inspection data attached.
Assets managed in Zipflow's asset registry can be synced to ServiceNow's Configuration Management Database, keeping both systems current.
New field service requests logged in ServiceNow automatically create corresponding work orders in Zipflow for assignment and field completion.
When a Zipflow field job is completed, the corresponding ServiceNow incident or request is automatically updated to resolved status.
Use Zipflow's REST API to push and pull data from ServiceNow's REST API. Our team provides integration templates to accelerate setup.
Work with our team to map Zipflow's job and asset fields to the corresponding ServiceNow incident, request, and CMDB record fields.
Run test scenarios in both systems to validate data flows, then activate and monitor via both platforms' integration dashboards.
Zipflow can create, read, and update ServiceNow incidents, requests, and CMDB records via the ServiceNow REST API.
ServiceNow integration requires Zipflow's Enterprise plan. Contact our sales team to discuss your specific ServiceNow integration requirements.
Yes. The integration can be configured for bi-directional data flow — Zipflow field data updates ServiceNow, and ServiceNow service requests create Zipflow work orders.
Most ServiceNow integrations are configured within 1-2 weeks with our integration team's support. Complexity depends on the number of data mappings and workflows involved.
Custom workflow apps for field service teams. Build without developers — deploy in days.